Privacy Policy


The confidence and trust of our customers is important to Holidays Direct Pty Ltd. We understand that your privacy is very important to you. Holidays Direct Pty Ltd is committed to protecting your privacy. This privacy policy explains how Holidays Direct Pty Ltd deals with and protects your personal information. By providing your personal information, you agree and consent to the collection, use, disclosure, storage and holding of your personal information in accordance with this privacy policy. In these policy "Holidays Direct" means Holidays Direct Pty Ltd.
How Holidays Direct collects your personal information:
Holidays Direct collects most personal information directly from you. For example, your personal information will be collected when you deal with Holidays Direct over the telephone, send Holidays Direct a letter or an email, visit Holidays Direct's website or when you visit a Holidays Direct office or agency.
What personal information does Holidays Direct collect:
Holidays Direct only collects personal information about you that is relevant to your travel arrangements. If you do not provide this information, Holidays Direct may not be able to provide you with travel information or book your travel arrangements.
Holidays Direct may use personal information for several purposes:
  • to assist in providing information about a product or service;
  • to consider your request for a product or service;
  • to enable it to provide a product or service;
  • to tell you about other products and services that may be of interest to you;
  • to assist in arrangements with suppliers (such as airlines, tour operators, car hire operators, hotels and insurance providers) in relation to the promotion and provision of a product or service; and
  • to perform other administrative and operational tasks (including risk management, systems development and testing, staff training, and market or customer satisfaction research).
When does Holidays Direct disclose personal information:
Holidays Direct will disclose your personal information to suppliers (such as airlines, tour operators, car hire operators, hotels and insurance providers) for the purpose of making and completing travel arrangements. You accept that not all suppliers may have privacy policies equivalent to Holidays Direct's.
Promotions on Holidays Direct's site may be sponsored by companies other than Holidays Direct, or may be co-sponsored. Some or all of the information collected during a promotion may be disclosed to the company which sponsors or co-sponsors the promotion.
Holidays Direct may disclose personal information to third parties when Holidays Direct contracts out some of our functions and activities. For example, Holidays Direct may provide names and addresses to a mailing house to send brochures to you and other customers. In these situations, we prohibit third parties from using your personal information except for the specific purpose for which we supply it.
Information about other travellers:
If you provide us with information about other people travelling with you (for example, family members), you warrant to us that you are authorised to provide their information and that you will make them aware of Holidays Direct's privacy policy and their rights under it.
Marketing and Privacy:
Serving customers well is important to Holidays Direct. As part of this service Holidays Direct may use personal information we have collected to identify a product or service that may benefit you. Holidays Direct may contact you from time to time to let you know about new or existing products or services and special offers. You can contact Holidays Direct at any time if you do not want to receive marketing information from Holidays Direct
Holidays Direct keeps your personal information up to date:
If we have accurate information about you, it enables us to provide you with the best possible service. We take reasonable steps to ensure that your personal information is accurate, complete and up-to-date at the time of collecting, using or disclosing the information.
If you learn that current personal information we hold about you is inaccurate, incomplete or out-of-date, you should contact us. We will promptly update any personal information that is inaccurate, incomplete or out of date.
Trans-Border Data Flows and Linked Websites:
If you are travelling overseas, Holidays Direct will disclose your personal information to travel suppliers which may be overseas. You accept that overseas suppliers may not have in place equivalent privacy policies.
Holidays Direct's web site contains a number of links to other web sites. Holidays Direct is not responsible for privacy policies of any linked website. Please be sure to check the privacy policy of any linked website.
If you have a Privacy Complaint or Query:
If you have a privacy complaint or wish to access the personal information that Holidays Direct holds about you, please contact us: